FAQ
Most common asked questions
Before Purchase
How do I place an order?
You can place an order directly on our website by adding your desired product to the cart and completing the checkout process. Just follow the instructions to enter your shipping and payment information. For personalized items, please provide your personalization text/image in the designated field on the product page before adding the item to your cart.
Do you offer personalized products?
Yes, we offer a range of personalized products. You can specify the personalization options on the product page.
Can I see a preview of my personalized products?
A preview is available upon request, please contact us after placing your order via our contact page or email us at info@lightsaura.com
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, Klarna PayPal, and other popular options that will be shown during the checkout process.
Most common asked questions
During Purchase
How long does shipping take?
Our shipping time to the UK, US and Canada is between 7-10 business days, plus an additional processing time of 3 to 5 days.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number.
What should I do if I encounter issues during checkout?
If you experience any issues while placing your order, please try refreshing the page or using a different browser. If the problem persists, contact us at info@lightsaura.com or contact page for assistance.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed securely using SSL encryption, ensuring your payment information is protected.
Most common asked questions
After Purchase
What if my product arrives damaged?
If your product arrives damaged, please send us photos/Videos of the damage within 7 days of receiving it to info@lightsaura.com, and we will resolve the issue.
How do I return or exchange a product?
Personalized products are non-returnable unless they are damaged or faulty. For non-personalized products, we offer a 30 day return policy. Please contact us to initiate the return process (Add your order number in the subject field) contact page
How do I get a refund?
Once we receive and inspect your returned items, a refund will be processed to your original payment method within 10 business days.
Can I exchange my order?
Exchanges are only available for non-personalized items. Personalized items cannot be exchanged unless they are faulty. The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item. For return contact us contact page
What if my order is lost?
If your order hasn't arrived after the estimated delivery time, please contact us via contact page , and we will investigate the status of your shipment and send a replacement if necessary.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number.